Guest Services Agent (GSA) Resume Sample

Here is a free Guest Services Agent (GSA) Resume resume sample. You can use this as base to create a resume for your job application. Click on the customize button to customize this resume with our free resume builder. You can also download the PDF version. Modify our Guest Services Agent (GSA) Resume sample resume to suit your own needs.

 
CONTACT INFORMATION
  • Mrs Allison Jackson
  • 661, Richmond Road,
  • Dallas, Texas, 10577,
  • United States
  • (555)-555-0125
  • example+a.jackson@1001sampleresumes.com
WORKING EXPERIENCE
  • Corobi
  • Dallas, Texas
  • March 2017 - September 2020
  • Guest Services Agent (GSA)
    • Verified customers' credit, and established how the customer will pay for the accommodation.
    • Made and confirmed reservations.
    • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Reviewed accounts and charges with guests during the check out process.
    • Planned, scheduled or supervised the work of other employees.
  • Brinfor
  • Dallas, Texas
  • September 2014 - March 2017
  • Guest Services Agent (GSA)
    • Contacted housekeeping or maintenance staff when guests report problems.
    • Made and confirmed reservations.
    • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
    • Planned, scheduled or supervised the work of other employees.
  • Marvela Inc
  • Dallas, Texas
  • September 2012 - September 2014
  • Guest Services Agent (GSA)
    • Contacted housekeeping or maintenance staff when guests report problems.
    • Issued room keys and escorted instructions to bellhops.
    • Recorded guest comments or complaints, referring customers to managers as necessary.
    • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
    • Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
EDUCATIONAL QUALIFICATION
  • High School Diploma
  • Customer Service
  • Cornell High School
  • Dallas, Texas
  • March 2010 - March 2012
KEY SKILLS
  • Understanding written sentences and paragraphs in work related documents.
  • Actively looking for ways to help people.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Being aware of others' reactions and understanding why they react as they do.
  • Teaching others how to do something.
QUALIFICATIONS
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • The ability to communicate information and ideas in speaking so others will understand.
  • The ability to identify and understand the speech of another person.


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