Guest Services Agent (GSA) Resume Example
Here is a free Guest Services Agent (GSA) Resume example to use in 2026. You can use this as base to create a resume for your job application. You can customize this resume with our free resume builder. You can also download the PDF version. Modify our Guest Services Agent (GSA) Resume sample to suit your own needs.
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CONTACT INFORMATION
- Mrs Allison Jackson
- 661, Richmond Road,
- Dallas, Texas, 10577,
- United States
- (555)-555-0125
- example+a.jackson@1001sampleresumes.com
WORKING EXPERIENCE
- Corobi
- Dallas, Texas
- February 2023 - August 2026
- Guest Services Agent (GSA)
- Verified customers' credit, and established how the customer will pay for the accommodation.
- Made and confirmed reservations.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Reviewed accounts and charges with guests during the check out process.
- Planned, scheduled or supervised the work of other employees.
- Brinfor
- Dallas, Texas
- August 2020 - February 2023
- Guest Services Agent (GSA)
- Contacted housekeeping or maintenance staff when guests report problems.
- Made and confirmed reservations.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Planned, scheduled or supervised the work of other employees.
- Marvela Inc
- Dallas, Texas
- August 2018 - August 2020
- Guest Services Agent (GSA)
- Contacted housekeeping or maintenance staff when guests report problems.
- Issued room keys and escorted instructions to bellhops.
- Recorded guest comments or complaints, referring customers to managers as necessary.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
EDUCATIONAL QUALIFICATION
- High School Diploma
- Customer Service
- Cornell High School
- Dallas, Texas
- May 2016 - May 2018
KEY SKILLS
- Understanding written sentences and paragraphs in work related documents.
- Actively looking for ways to help people.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Being aware of others' reactions and understanding why they react as they do.
- Teaching others how to do something.
QUALIFICATIONS
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to identify and understand the speech of another person.
