Telecommunications Operator Resume Example
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CONTACT INFORMATION
- Mr Tyler Rogers
- 57, Green Lane,
- Fresno, California, 10028,
- United States
- (555)-555-0113
- example+t.rogers@1001sampleresumes.com
WORKING EXPERIENCE
- Glasco Inc
- Fresno, California
- June 2021 - December 2024
- Telecommunications Operator
- Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Routed emergency calls appropriately.
- Relayed or routed written or verbal messages.
- Kept records of calls placed and charges incurred.
- Stamped messages with time and date and file them appropriately.
- Esson
- Fresno, California
- June 2018 - June 2021
- Telecommunications Operator Resume
- Routed emergency calls appropriately.
- Relayed or routed written or verbal messages.
- Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Kept records of calls placed and charges incurred.
- Completed forms for sales orders.
- Rimbos Group
- Fresno, California
- June 2016 - June 2018
- Telecommunications Operator
- Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Relayed or routed written or verbal messages.
- Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Completed forms for sales orders.
EDUCATIONAL QUALIFICATION
- High School Diploma
- Communication
- Broadlands High School
- Fresno, California
- February 2014 - February 2016
KEY SKILLS
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Actively looking for ways to help people.
- Understanding written sentences and paragraphs in work related documents.
- Talking to others to convey information effectively.
- Adjusting actions in relation to others' actions.
QUALIFICATIONS
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- The ability to speak clearly so others can understand you.
