Telecommunications Operator Resume Example

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CONTACT INFORMATION
  • Mr Tyler Rogers
  • 57, Green Lane,
  • Fresno, California, 10028,
  • United States
  • (555)-555-0113
  • example+t.rogers@1001sampleresumes.com
WORKING EXPERIENCE
  • Glasco Inc
  • Fresno, California
  • June 2021 - December 2024
  • Telecommunications Operator
    • Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
    • Routed emergency calls appropriately.
    • Relayed or routed written or verbal messages.
    • Kept records of calls placed and charges incurred.
    • Stamped messages with time and date and file them appropriately.
  • Esson
  • Fresno, California
  • June 2018 - June 2021
  • Telecommunications Operator Resume
    • Routed emergency calls appropriately.
    • Relayed or routed written or verbal messages.
    • Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
    • Kept records of calls placed and charges incurred.
    • Completed forms for sales orders.
  • Rimbos Group
  • Fresno, California
  • June 2016 - June 2018
  • Telecommunications Operator
    • Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
    • Relayed or routed written or verbal messages.
    • Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
    • Recorded messages, suggesting rewording for clarity or conciseness.
    • Completed forms for sales orders.
EDUCATIONAL QUALIFICATION
  • High School Diploma
  • Communication
  • Broadlands High School
  • Fresno, California
  • February 2014 - February 2016
KEY SKILLS
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Actively looking for ways to help people.
  • Understanding written sentences and paragraphs in work related documents.
  • Talking to others to convey information effectively.
  • Adjusting actions in relation to others' actions.
QUALIFICATIONS
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • The ability to speak clearly so others can understand you.
 


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